Hi,

I have a relatively new Dell running windows 8.1 and have just been away for a couple of weeks, now when I boot up the computer I get a message saying it couldn't connect to windows, and when I view the event log I get the massage above. Every time I open an office document (word or exel) the program crashes after about 5 minutes. I tried system restore and it also crashed (!)

Have run all antiviral and security software (my bro used my computer to print out some boarding passes whilst I was away and then left it running for the whole 2 weeks, not sure if this makes it more vulnerable. Anyway didn't identify anything)

I am pretty able at problem solving but fairly computer illiterate (as far as systems go) so have no idea what to do now

Any suggestions?

C

Hi Araceliuk,

Thank you for your question.

By the error, we could try to run a System File Checker (SFC) scan to check for any file corruption. SFC scan will scan for corrupt system files on the computer and repair them.

 1.      Press Windows key + X, click Command Prompt (Admin).
 2.      In the Command Prompt, type the following command, and then press ENTER: sfc /scannow
Then run dism /online /cleanup-image /restorehealth in CMD.

In addition, we could refer to the following link to do a clean boot to check if the issue persist:

https://support.microsoft.com/en-us/kb/929135

If there are any questions regarding this issue, please be free to let me know.

Best Regard,

Jim